BEST Veterinary Office, Fauquier
“Our goal is to take care of the patient, take care of the client, and the rest will take care of itself. If you do those two things, the business will follow, and the referrals will come,” said Wes Stickley, owner of Piedmont Pets Veterinary Care in Warrenton.
Piedmont Pets has been a long time trusted veterinary resource in Warrenton, with previous owner Dr. Lutz being one of the most popular vets in the county for the previous 30 years. The reins were transferred to Wes Stickley in September 2016 when he and his wife Tracy purchased the business, and the practice has grown by double digits each month over the past year. Maintaining the reputation of the practice, with its small personal atmosphere, exceptional care, and reasonable prices, has been a priority for the Stickleys.
The scope of the practice is large. They can provide almost all services necessary to the health of dogs and cats in house. The practice also maintains a relationship with a mobile board-certified surgeon who visits the practice when necessary, for more complicated or labor-intensive procedures. Stickley said, “Our clients love that they don’t have to drive far away to a specialist for the more complicated procedures, because they and their pets are comfortable here.” The veterinarians will even do local house calls, usually for elderly clients who cannot get their pets to the clinic.
Being part of the community is vital to the success of his practice, Wes believes. “I think it’s important, even though I’m not a vet, that I get to know our clients. That’s why community involvement is so important to me: going to First Friday, banking here, and shopping here. We see a lot of our clients and patients during First Friday and other community events we attend. We also reach out to schools and students in the county. We’ll have students come over and shadow for a day. These are kids usually interested in becoming either a vet or a technician. They love it here and always ask if they can come back.”
The practice includes two vets: Dr. Christopher Grams (pictured), who has been with the practice about a year, and and Dr. Phil Washington, who joined the clinic about six months ago. They are both caring and experienced vets, said Stickley. “Dr. Grams is the kindest, gentlest, smartest vet…he has a calmness about him that really puts clients and patients at ease. The clients love him. He’s very confident and caring with an innate ability to communicate with both patient and client clearly. You might be the smartest veterinarian in the world, but if you can’t communicate with people, you’re not as effective. Dr. Lutz is working on transitioning her longtime clients to the other veterinarians, and it’s been a very smooth transition. Our doctors work fantastically together, they’ll share concepts and bounce ideas off each other. They’re a really great team.” Hospital manager and licensed veterinary technician Amy and office manager Sue lead the team. “I’m very blessed to have a great staff. They love working here and it shows with clients and our patients,” said Stickley. piedmontpetsvet.com