Why We Care: Providing Personalized In-Home Senior Care

By Stacy Shaw

When you walk into the Caring Senior Services office in Gainesville you see a bed with a colorful hand-made quilt. The quilt was on the hospital bed that belonged to the mother of Wayne Mitchell, owner of the small local business.

 “I keep that quilt out there to remind us why we opened the business. We all have to care for a loved one as they age, and I want to remind everyone that the person they are caring for is not just another person; they are special to someone,” Wayne said.

Wayne envisioned a care service that would put seniors and their families first while being a resource for various other senior services. He could not find that level of personalized attention to care for his parents as they aged and needed assistance around their home. He thought: “There has to be a better way.” He assembled a team of caring, qualified individuals and opened Caring Senior Service to serve seniors throughout most of Northern Virginia.

Caring Senior Services of Northern Virginia is an in-home senior care service provider who helps keep seniors healthy, happy and at home longer. Assisting seniors with personal care, meal preparation, medication reminders, light housekeeping, companionship, transportation to doctor’s appointments, and errand services right from the comfort of their home.

Elder care is a necessity particularly when family far away. “Today’s families are spread out over the country, and they always worry about how their loved one is doing,” Wayne said.

Caring Senior Service accounts for that. They are the only senior care agency in Northern Virginia that uses an electronic records program called TENDIO. They place a tablet in the senior’s home which the caregivers use to follow the personalized plan developed by a dedicated registered nurse. Caregivers enter detailed information about the senior’s day that family members can review on a secured family portal. “It’s a different level of communication and professionalism,” said Wayne.

Erin Combs, home care consultant and registered nurse, loves working directly with clients. “I really get to know the families, and you do feel like you’re making a difference in their lives,” she says.  

People have busy lives, families and careers. It is a relief to get outside assistance.

Erin believes that the assistance of Caring Senior Service allows people to enjoy spending time with their senior family members by being their child, spouse, or friend; not the caregiver. And assistance goes beyond physical care, a client’s family member whose mom has dementia said, “Caring Senior Service is like having an emotional support group, I don’t feel like I’m on an island doing it myself.”

The care team consists of over 100 caregivers, coordinated by care managers who supervise the unique GreatCare® method Caring Senior Services has developed. This method focuses on hiring quality caregivers, providing the right care solutions, and maintaining active involvement with clients, their families, and their health care professionals.

Angie, who is part of the care manager team, was a hospital technician for 23 years before joining Caring Senior Services. She routinely meets with clients and families and gets to know them. “The wives will joke that the husbands are my boyfriends,” she says.

Katrina, a care manager with more than four years of senior care experience, has been a caregiver herself. She shares, “I can say that the most rewarding position I held has been a care manager; working with seniors to help them have greater independence in their own homes is very satisfying”. 

“Our team of true, caring, compassionate people make a difference,” said Wayne.

Caring Senior Services is licensed by the Commonwealth of Virginia Department of Health and is fully insured. It was voted “The Best Senior Services” for 2019 by the readers of this magazine, and voted “The Best In-Home Senior Care Agency” in Prince William County two years in a row by the readers of InsideNova.

For more information, call 571-222-5050 or visit NovaSeniorCare.com.

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